New Vacancy: Learning Delivery Lead

Location: Auckland / Permanent / Full Time

Position purpose

The Learning Delivery Lead is responsible for the leadership of Learning Delivery team. The position oversees the successful delivery and growth of Sorted at Work, Sorted in Schools and Sorted in Communities.

Key aspects of the role include

  • Owns the successful delivery in market for Sorted at Work, Sorted in Schools and Sorted in Communities
  • Develops and implements a growth plan that results in increased usage of Sorted at Work, Sorted in
  • Schools and Sorted in Communities learning products
  • Leads best practice delivery
  • Ownership of delivery performance results
  • Oversees external supplier and partner contract negotiation, management and briefs
  • Oversees team delivery projects to ensure they are delivered within, agreed cost, time and scope
  • Ensures effective internal and external relationships are in place to support success
  • Planning and reporting for the Director, Financial Capability

Essential skills and experience


  • Honest and Courageous – Ability to have courageous and honest conversations for the best interests of CFFC, its people and the New Zealand public
  • Self-aware and agile – Ability to leverage self-awareness to improve skills and adapt approach to strengthen personal capability over time and optimise effectiveness with different situations and people.
  • Team player – General attitude and conduct reflects a supportive, collaborative and constructive approach
  • Resilient - Show composure, grit, and a sense of perspective when the going gets tough to help others maintain optimism and focus
  • Curious - Show curiosity, flexibility, and openness in analysing and integrating ideas, information, and differing perspectives to make fit-for-purpose decisions
  • Communication – communicates clearly, professionally and constructively both verbally and in writing; letters and reports and submissions are accurate and well structured
  • Ability to Deliver - Works well under pressure, can prioritise and manage workload, meets expected deadlines, carries out instructions completely and accurately, uses knowledge and experience to inform decisions, demonstrates technical skills to deliver role expectations and takes appropriate action without being prompted

Position Specific:

  • A tertiary qualification or relevant workplace experience
  • At least 5 years’ experience in an operational leadership role in education, learning or training
  • At least 5 years’ experience in leading teams to deliver results
  • Relevant experience in business development and client relationship management
  • Demonstrated experience showing the ability to forge new relationships and create strong partnerships
  • Experience in developing growth plans for educational products
  • Experience in educational delivery across a wide range of audiences and models
  • Experience reaching and empowering vulnerable learners including our Māori and Pasifika young people
  • Excellent interpersonal skills including, communication, negotiation, influencing and networking
  • Proven ability to use initiative, to think strategically and to adopt an active approach to problem solving
  • Strong analytical skills to manage budgets and build measurements of success
  • A proven can-do attitude is a self-starter requiring little supervision (but seeks guidance when required) and works the hours needed to be successful to deliver the outcomes required
  • Well versed in meeting with and presenting to groups and individuals.
  • Committed to providing exceptional customer service across all channels – written, phone and face to face
  • The ability to communicate clearly and concisely, varying communication style depending upon the audience
  • Excellent attention to detail when communicating with others, both internally and externally
  • Ability to apply knowledge in a practical, commercial manner
  • Willingness to assist and support others as required and get on with team members
  • Proven ability to accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner


Commission background

The Commission for Financial Capability (CFFC) is the office of the Retirement Commissioner. The CFFC aims to help New Zealanders to retire with confidence. Retiring with confidence means New Zealanders feel secure that they’ll have resources to live and the know-how to make ends meet. We focus on three areas; Retirement Policies, Retirement Villages and Financial Capability. As part of our role we advise Government on the policies that will enhance retirement outcomes for New Zealanders. We also help support individuals to better prepare for retirement, and we contribute to better understanding of what retirement means in the 21st century. Times are changing.

Tā Mātou Whakakitenga/Our Vision
New Zealanders retire with confidence

Tā Mātou Kaupapa Mātāmua/Our Mission
To help improve retirement outcomes for New Zealanders, with trusted information, informed advocacy
and effective collaboration