New Vacancy: Retired Persons Lead

Location: Wellington / Flexible (32 hours to full time) / Start – Early 2021

Position purpose

The Retired Persons Lead is responsible for maintaining up to date knowledge of short-term and long-term trends and issues for retired people, and those approaching retirement, to inform retirement policy development. The Retired Persons Lead will also assist the Director, Policy in the development of advice on pension policy, including NZ Superannuation and KiwiSaver.

The Retired Persons Lead is also responsible for the operation of the CFFC’s statutory role to oversee a fair regulatory framework for retirement villages. This includes reporting on sector trends, supporting dispute resolution, and tackling issues through sector collaboration. The role also helps inform New Zealanders so they can make the best decisions about retirement village living, and works with the industry to enhance clear, standardised information.

Key aspects of the role include

  • Provides balanced expert advice and information on opportunities and challenges facing retired people now and for future generations in their retirement
  • The Retired Persons Lead will produce or commission research and prepare advice on pension policy (including NZ Superannuation and KiwiSaver but also other policies as required)
  • Ensures that the CFFC meets its obligations under the Retirement Villages Act 2003 including monitoring effects and recommending appointments to the disputes panel
  • Works collaboratively with the Retirement Villages Association, the RV Residents Association, and other key sector stakeholders to drive good outcomes for residents
  • Monitors industry trends, legislative change and makes evidence-based policy recommendations as required
  • Answering varied questions from the public and assisting enquirers as necessary

Essential skills and experience


  • Honest and Courageous – Ability to have courageous and honest conversations for the best interests of CFFC, its people and the New Zealand public
  • Self-aware and agile – Ability to leverage self-awareness to improve skills and adapt approach to strengthen personal capability over time and optimise effectiveness with different situations and people.
  • Team player – General attitude and conduct reflects a supportive, collaborative and constructive approach
  • Resilient - Show composure, grit, and a sense of perspective when the going gets tough to help others maintain optimism and focus
  • Curious - Show curiosity, flexibility, and openness in analysing and integrating ideas, information, and differing perspectives to make fit-for-purpose decisions

Position Specific:

  • Degree qualified in a suitable discipline
  • Empathy with a wide range of New Zealanders, particularly older people
  • Strong knowledge of policy analysis and development
  • At least seven years’ experience in a mid to senior level government or sector role preferred
  • Highly articulate, with advanced written (including extensive report writing) and oral communication skills
  • Experience in government compliance and good understanding of the workings of central government and its policy functions 
  • A demonstrated ability to communicate complex concepts to varied audiences
  • Experience contributing to the development of strategic planning, organisational goal setting, performance expectations and outcome measurement
  • Proactive and collaborative approach managing internal and external relationships
  • Strong analytical and problem-solving ability with excellent attention to detail
  • Proven ability to meet deadlines and demonstrates composure under pressure
  • Extensive and well-developed network of key sector stakeholders


About the Commission for Financial Capability

The Commission for Financial Capability (CFFC) is the office of the Retirement Commissioner. The CFFC aims to help New Zealanders to retire with confidence. Retiring with confidence means New Zealanders feel secure that they’ll have resources to live and the know-how to make ends meet.

We focus on three areas; Retirement Policies, Retirement Villages and Financial Capability. As part of our role we advise Government on the policies that will enhance retirement outcomes for New Zealanders. We also help support individuals to better prepare for retirement, and we contribute to better understanding of what retirement means in the 21st century. Times are changing.

Tā Mātou Whakakitenga/Our Vision

New Zealanders retire with confidence

Tā Mātou Kaupapa Mātāmua/Our Mission

To help improve retirement outcomes for New Zealanders, with trusted information, informed advocacy and effective collaboration.