Reporting for Operators

Online complaint reporting is closed

Our online complaints portal is now closed for the reporting period 1 October 2019 - 31 March 2020.


  • If you are a new Village Operator who has no prior Villages in this portal from a previous Operator Admin then you need to create an account. Once this is done all subsequent reporting will be easy.

  • For existing users who have a change of Operator Admin please first get in touch with CFFC before doing anything in the portal by emailing so we can enable the switch over of Operator Admin for the existing account.

  • If you are a Village Operator who used the Portal in the previous reporting period but has forgotten your password you can reset it here. [NOTE: Please make sure you re-enter your new password when you sign in after changing your password. This will update the login information saved in your browser.]

  • Not getting emails from the portal!
    Sometimes poorly designed email spam classification systems stop legitimate mail getting through. The best way to ensure this doesn't happen to you is to ask your IT support to whitelist our sending address: and

  • For complaint management portal orientation we recommend you view the user-guide videos or read the online User Guide.

Portal user-guide videos

Creating an account

Creating an account

Creating a complaint

Submitting a report

Resetting your password

For any general queries, please contact:

National Manager Retirement Villages
Troy Churton
P/ +64 21 042 1110